At NOVAEDGE, customer satisfaction is our top priority. We are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we are here to help with our refund policy.
To be eligible for a refund, you must contact us within 30 days of your purchase. The item must be unused and in the same condition that you received it. It should also be in the original packaging.
Some items are exempt from being refunded. Non-refundable items include:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, feel free to contact our support team at [email protected].